"Our Refund Policy"

Effective Date: March 7, 2025

At ZentEdge Solutions Limited, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms under which you may request a refund.

1. Eligibility for Refund

Refunds are considered under the following conditions:

✔ If a purchased service is not delivered within the promised timeframe.

✔ If there is a technical issue that prevents service functionality and cannot be resolved.

✔ If the service is significantly different from what was advertised.

✘ Refunds will NOT be granted for change of mind, incorrect purchases, or dissatisfaction without valid technical reasons.

2. Digital Products & Services

Due to the nature of digital goods and software development, refunds for delivered services are only granted in cases of non-performance or technical defects that cannot be fixed.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at info@zentedege.com with your order details.

2. Provide a detailed explanation of why you are requesting a refund.

3. Our team will review your request within 7 business days and respond with a resolution.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. It may take up to 10 business days for the funds to reflect in your account.

5. Service Cancellations

For subscription-based services, cancellations must be made at least 7 days before the next billing cycle to avoid additional charges. No refunds will be issued for cancellations made after renewal.

6. Modifications to the Refund Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page, and continued use of our services implies acceptance of the revised policy.

7. Contact Information

For any inquiries regarding refunds, you may contact us:

ZentEdge Solutions Limited
Registered Office: Unit 7, Initial Business Centre, Wilson Business Park,
Manchester, United Kingdom, M40 8WN

Email: info@zentedege.com

Nigeria: +234 906-897-0869

United Kingdom: +44 7411 297471