"Our Refund Policy"

Effective Date: March 7, 2025

At ZentEdge Solutions Limited, we are committed to providing reliable customer support to ensure the best experience for our clients. This Support Policy explains the scope, response times, and available support channels.

1. Scope of Support

Our support services cover:

✔ Technical assistance for software, websites, and digital services.

✔ Bug fixes and troubleshooting for delivered products.

✔ Guidance on how to use our services effectively.

✘ Our support does NOT cover issues caused by third-party modifications, improper use, or external integrations beyond our control.

2. Support Channels

We provide support through the following channels:

Email Support: Available 24/7 at info@zentedege.com

Phone Support: Available Monday - Friday, 9:00 AM - 6:00 PM (GMT)

Nigeria: +234 906-897-0869

United Kingdom: +44 7411 297471

3. Response Time

We aim to respond to support requests within the following timeframes:

✔ General inquiries: 24 - 48 hours

✔ Technical issues: 1 - 3 business days

✔ Urgent system outages: Immediate priority

4. Support Availability

Our standard support hours are:

✔ Monday - Friday: 9:00 AM - 6:00 PM (GMT)

✔ Weekends & Public Holidays: Limited support for critical issues

5. Premium Support

For clients requiring faster response times and dedicated support, we offer premium support packages. Contact us for more details.

6. Support Limitations

We do not guarantee support for services modified or altered by third parties. Additionally, support does not include training, development work, or custom modifications unless specified in a service agreement.

7. Changes to the Support Policy

We reserve the right to modify this policy. Updates will be posted on this page, and continued use of our services implies acceptance of the revised policy.

8. Contact Information

For support inquiries, you may contact us:

ZentEdge Solutions Limited
Registered Office: Unit 7, Initial Business Centre, Wilson Business Park,
Manchester, United Kingdom, M40 8WN

Email: info@zentedege.com

Nigeria: +234 906-897-0869

United Kingdom: +44 7411 297471